Customer Service

SHIPPING & HANDLING

We offer Free shipping within the USA and Puerto Rico on all orders $100 or more. Domestic shipping rate is $4.50 when your order total is less than $50. We also offer USPS Priority, $8.50 and Express 2-Day shipping, $27. International shipping flat rate is $17.50 and 12 oz. or more, flat rate $22.

CARE FOR JEWELRY

We suggest that 𝐊𝐈𝐀𝐑𝐀 𝗖𝗢𝗡𝗥𝗔𝗗 jewelry not be worn in water, direct sunlight for an extended period or with any strong perfumes or lotions. Like anything, care needs to be taken if you want your item to last longer. Should you happen to get your item/s wet, use a soft cloth to completely dry. Any other questions, please e-mail ask@kiaraconrad.com.

COPYRIGHT

Each 𝐊𝐈𝐀𝐑𝐀 𝗖𝗢𝗡𝗥𝗔𝗗 charm/pendant is a 𝐊𝐈𝐀𝐑𝐀 𝗖𝗢𝗡𝗥𝗔𝗗 original. ANY reproduction of 𝐊𝐈𝐀𝐑𝐀 𝗖𝗢𝗡𝗥𝗔𝗗’s charms/pendants and/or EXACT copy of ANY of 𝐊𝐈𝐀𝐑𝐀 𝗖𝗢𝗡𝗥𝗔𝗗’s designs are a direct copyright infringement. In the event where the involved party is discovered to have reproduced any of 𝐊𝐈𝐀𝐑𝐀 𝗖𝗢𝗡𝗥𝗔𝗗’s original charms/pendants and/or EXACT copy of ANY of 𝐊𝐈𝐀𝐑𝐀 𝗖𝗢𝗡𝗥𝗔𝗗’s designs, the involved party will initially be contacted.

REPAIRS

During the life of the product, some damage may occur. For damage caused by everyday wear, 𝐊𝐈𝐀𝐑𝐀 𝗖𝗢𝗡𝗥𝗔𝗗 is happy to repair the item at a charge depending on cause of damage. However, should you have an item that requires repair due to damage unrelated to everyday wear and whereby it is at the fault of 𝐊𝐈𝐀𝐑𝐀 𝗖𝗢𝗡𝗥𝗔𝗗, we will repair the piece, free of charge. Please e-mail ask@kiaraconrad.com, explaining reason for damage and include a description of the item/item reference number if available. We will reply with shipping address. A copy of the receipt will need to be presented. Payment upfront will be required for all repair requests. Should an additional fee also be required, we will inform you via e-mail and before item is shipped. Please allow up to 4 weeks for processing.

RETURNS

All 𝐊𝐈𝐀𝐑𝐀 𝗖𝗢𝗡𝗥𝗔𝗗 merchandise purchased online must be returned directly to 𝐊𝐈𝐀𝐑𝐀 𝗖𝗢𝗡𝗥𝗔𝗗 headquarters and not to any of 𝐊𝐈𝐀𝐑𝐀 𝗖𝗢𝗡𝗥𝗔𝗗’s retailers. Any items bought in a retail store or on another website will not be accepted by 𝐊𝐈𝐀𝐑𝐀 𝗖𝗢𝗡𝗥𝗔𝗗. In such case, refer to retail stores' policy. 𝐊𝐈𝐀𝐑𝐀 𝗖𝗢𝗡𝗥𝗔𝗗 wants you to satisfied with your purchase. We will accept returns if customers are not completely happy and therefore, unworn merchandise may be returned with a copy of the receipt, within 30 days of receiving shipment for full refund, excluding shipping costs. Customers should expect up to 2 weeks for returns to be processed. To return merchandise, please send an e-mail to ask@kiaraconrad.com, explaining reason for return. 𝐊𝐈𝐀𝐑𝐀 𝗖𝗢𝗡𝗥𝗔𝗗 will then reply with address to return item/s to.